Support depends on the specific tool and setup, so compatibility is confirmed per file. Contact support before your first order if you are unsure whether your tool is supported.
How It Works
- Register for a trade account on the customer portal
- Confirm your slave tool is supported before your first order
- Upload the read file exactly as produced by your tool
- We develop the calibration and return the file in the format your tool requires
- Write the returned file with your slave tool
What To Include
- The unmodified read file from your tool
- Vehicle, engine and ECU details
- The requested solution and any supported delete options
- Any hardware modifications fitted to the vehicle
Turnaround
Most manually processed files are returned within 15 minutes during standard manual service hours (Mon–Fri, 09:00–17:00 UK time). The 24/7 automated service is available for supported files, and out-of-hours manual requests can be accommodated by prior arrangement.
These are typical figures, not guarantees.
Limitations
Slave support depends on the tool and its configuration. Some tools, protocols or file types cannot be supported. Where a file cannot be processed, support will let you know.
Service Terms At A Glance
Pay per file
No subscription. Trade prices are shown in the customer portal.
Deletes included
Supported delete options are included in the price.
Custom calibration
Files are developed from the original file you supply.
15 min manual
Most manually processed files are returned within 15 minutes during standard manual service hours.
24/7 automated
The automated file service runs 24/7 for supported files, including evenings, weekends and holidays.
Master & Slave
Master and Slave tool support, subject to compatibility.
No minimum order
Order a single file or many. No volume commitment.
Worldwide
Digital delivery to tuners and workshops worldwide.
Frequently Asked Questions
- Which slave tools are supported?
- Support is confirmed per tool and per file. Contact support with your tool details before your first order.
- Is the price different for slave files?
- Trade prices for all files are shown in the customer portal once you register. Supported delete options are included.
- Can I use both master and slave services?
- Yes. You can order through one account whichever tool you use for a particular job.